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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It includes in-depth information about all the operations that you can perform on the given page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast range of instructional video clips clarifying how to work with our Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you need, take a look at our comprehensive Frequently Asked Questions section, which contains questions asked by actual people and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new articles in order to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can touch base with our excellent team of client support engineers available 24/7/365 and eager to assist you with any problem. Each trouble ticket you submit will be responded to in less than one hour (the average support ticket response time being about 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 321995

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com